Refund policy
Last Updated: March 2, 2026
This store is operated by SANDS OF SCENTS PERFUMES, trading as Sands of Scents, based in Dubai, United Arab Emirates.
1. GENERAL POLICY
Due to the nature of fragrance products, we do not accept returns or exchanges on opened or used items for hygiene and safety reasons.
All sales are considered final unless the item is damaged or incorrect upon delivery.
2. DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery at:
Support@sandsofscents.ae
Your email must include:
- Order number
- Clear photos of the product
- Description of the issue
If approved, we will offer:
- A replacement, or
- A refund to the original payment method
We reserve the right to refuse claims submitted after 48 hours.
3. NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Opened perfumes
- Used products
- Gift cards
- Sale or promotional items
4. REFUNDS (IF APPROVED)
If a refund is approved:
- It will be processed to the original payment method
- Processing time may take 5–10 business days depending on your bank
Shipping fees are non-refundable unless the error was on our side.
5. ORDER CANCELLATIONS
Orders may only be canceled before they are processed or shipped.
Once shipped, orders cannot be canceled.
6. CONTACT
Legal Entity Name: SANDS OF SCENTS PERFUMES
Trading Name: Sands of Scents
Email: Support@sandsofscents.ae
Location: Dubai, UAE